Frequently Asked Questions
How do I place an order?
You can place your orders through different channels:
You can shop us at official website nityabajaj.com
You can send us a direct message on Instagram where our social media communications team will connect with you.
You can contact us directly on our official mailbox firstname.lastname@example.org
You can message us on facebook- NITYA BAJAJ
You can whatsapp us at +91 9990185858
You can also shop Nitya Bajaj original products through various multi designer boutiques. Kindly check the stockists for further information.
You can also visit our Flagship Store at Shahpurjat, New Delhi. The store timings are IST 11 AM to 7:00 PM.
Can I customize an order?
Yes, we are open to customization at Nitya Bajaj. You can request changes in terms of colors, sleeve and other minor adjustments. For any customization request, you could contact us at +91 9990185858 or email us at email@example.com.
For plus sizes, ‘XL’ and above (bust size 40.5 inch and above), we charge 15% additional charge on the retail product price depending on the customization.
Does the price of the product change for a customized order?
If the order placed is exactly the same as per the website, the price of the order remains unchanged for any product. We do not charge additional for any requests for change of color aswell. However, in case of customization such as additional embellishments, sleeve adjustments, etc, there will be an additional customization charge applicable and will be added to the final billing amount. For any such customization, we request you to contact us at +91 9990185858 or email us at firstname.lastname@example.org
In case the product was bought on sale, an additional charge for customization/alteration is applicable.
Can I request for a change in color of the product?
Yes, we can change the color of the product. We do not levy any additional charges for change of color. However, we note that some of our products might look great in certain color shades only. Therefore, we provide you with a palette of color options. However, if you still wish to customize the color, we request you to contact us at +91 9990185858 or email us at email@example.com
How do I know my size?
We follow standard size chart as displayed on the product page. However, we encourage you to send your measurements after placing an order as we would be happy to make the product specifically to your size. We charge 15% extra on plus sizes, ‘XL’ and above (bust size 40.5 inch and above). In case of any questions regarding the size chart, feel free to contact us.
What if my size does not match with the size chart?
We would love to especially design our product for you. You can send us your measurements after placing an order to have the product made based on your requirements. However, please note that we charge 15% extra on plus sizes, ‘XL’ and above (bust size 40.5 inch and above).For any questions, we request you to contact us at +91 9990185858 or email us at firstname.lastname@example.org
How do I make the payment?
Payments can be made through Visa, MasterCard, American Express and debit cards. We also accept bank transfers and cash payments. Please contact our team at +91 9990185858 or email us at email@example.com in case you wish to make payments through cash.
What if I want any changes/cancellation of an existing order?
Orders once placed cannot be cancelled/exchanged or refunded. As per our company policy, we do not make any changes to the orders once placed.
What are the shipping charges?
Shipping within India is Free of Charge and is completely borne by us. However, International shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
Are the colors of products shown on the website accurate?
Our products are handcrafted with love and care especially for you. Due to the detailed and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your screen.
What are your delivery options?
Following the shipping policy, we can deliver the product at your doorstep.
However, you can also get the product collected from our flagship store in New Delhi.
What if I order multiple products?
Incase of multiple product orders with different dispatch dates, all products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please connect with us at firstname.lastname@example.org or call us at +91 9990185858
How do I track my order?
We try to ensure the products reach you on time. All dispatches happen keeping the date of delivery in mind. If you wish to track your order, please get in touch with us at +91 9990185858 or email us at email@example.com. We can provide you with the courier tracking number upon request.
What is the time frame for receiving orders?
Handcrafted with love, each product is specially curated for you. We usually take minimum of 2-3 working weeks depending on the product. In case you require your orders on priority, please get in touch with us at +91 9990185858 or email us at firstname.lastname@example.org and we shall get back to you on the same.
How do I get my product altered?
Following the standard size chart, we generally keep a 2-3 inch margin for all our products. Usually, the measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you, we need a minimum of two trials to match the garment to your fit. You can visit us at our flagship store for assistance. The final delivery of the product will vary on your alteration requirements. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 9990185858 or email us at email@example.com.
For outfits purchased on sale/discount, we charge additionally for any alteration required. The charges will vary depending on the alteration.
How much time does it take for alterations?
Even though we aim to make the orders match your specifications and sizing, incase any alterations are required, we generally need about a week or two. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 9990185858 or email us at firstname.lastname@example.org and we shall get back to you on the same.
How do we send the order for alterations?
Kindly update us on the product issues either at +91 9990185858 or notify us at email@example.com. You can ship or drop the product for alterations at our flagship store. Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be borne by you.
I shopped the products from a multi-brand outlet. Can any alterations be done?
For all Multi-brand outlet purchases, please contact the same multi-brand outlet for alterations.
What are the additional charges?
Additional charges are extra costs levied on the product MRP for bespoke customisations and alterations. Further, for plus sizes, ‘XL’ and above (bust size 40.5 inch and above), we charge a 15% additional charge on the retail product price. We also charge additional for all alteration done on products bought on sale/discount.
What do I do if I don’t like my product. Is there a refund policy?
Each and every product is specially handcrafted for you considering all your requests. In case you are unhappy with our product, please get in touch with us at +91 9990185858 or email us at firstname.lastname@example.org. Our team will connect with you to help you with your product. However, we have a no refund/cancellation policy.
I need help with placing an order or deciding what to buy?
Kindly get in touch with us at +91 9990185858 or drop in your query with us at email@example.com. Our Sales team and design team will assist you with your order. For bespoke orders and appointment with the designer, connect with us on the above details.